Privacy Policy
This website (www.neutrogenapanel.com
or the “Website”) is owned by Neutrogena
Corporation. This written policy (the "Privacy Policy") is designed
to tell you about our practices regarding collection, use, and disclosure of
information that you may provide via this Website and certain related services.
Please be sure to read this entire Privacy Policy before using, or submitting
information, to this Website.
Policy
The policy of Neutrogena is to respect and protect the privacy of our users. To
fulfill this policy, Neutrogena agrees to exercise the precautions set forth in
this Privacy Policy to maintain the confidentiality of nonpublic personal
information provided by you in connection with accessing and using the Website.
Your Consent
This Privacy Policy sets forth Neutrogena's current policies and practices with
respect to nonpublic personal information of the users of the Website. By using
this Website, you agree with the terms of this Privacy Policy. Whenever you
submit information via this Website, you consent to the collection, use, and
disclosure of that information in accordance with this Privacy Policy.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. This Website
is not intended for children under the age of 13. We never collect or maintain
information at the Website from persons we know to be under age 13, and no part
of our Website is designed to attract anyone under age 13. We encourage parents
to talk to their children about their use of the Internet and the information
they disclose to websites.
Active Information Collection
Like many websites, this Website actively collects information from its
visitors both by asking you specific questions and by permitting you to
communicate directly with us via e-mail, feedback forms, and/or chat rooms.
Some of the information that you submit may be personally identifiable
information (that is, information that can be uniquely identified with you,
such as your full name, e-mail address, mailing address, phone number and sales
delivery, billing and credit card information).
Some areas of this Website may require you to submit information
in order for you to benefit from the specified features (such as newsletter
subscriptions, tips/pointers, order processing) or to participate in a
particular activity (such as sweepstakes or other promotions). You will be
informed at each information collection point what information is required and
what information is optional.
Disclosure of Information
Except as otherwise stated, we may use your information to improve the content
of our Website, customize the Website to your preferences, communicate
information to you (if you have requested it), for our marketing and research
purposes, and for the purposes specified in this Privacy Policy.
If you provide personally identifiable information to this
Website, we may combine such information with other actively collected
information unless we specify otherwise at the point of collection. We may
combine your personally identifiable information with passively collected
information.
We may disclose your personally identifiable information to
other Johnson & Johnson affiliates worldwide that agree to treat it in
accordance with this Privacy Policy. In addition, we may disclose your
personally identifiable information to third parties, located in the United
States and/or any other country, but only:
1.
to contractors we use to support our business (e.g., marketing and
consumer research firms, fulfillment services, technical support, delivery
services, and financial institutions), in which case we will require such third
parties to agree to treat it in accordance with this Privacy Policy;
2.
in connection with the sale, assignment, or other transfer of
the business of the Website to which the information relates, in which case we
will require any such buyer to agree to treat it in accordance with this
Privacy Policy; or
3.
where required by applicable laws, court orders, or government regulations.
In addition, we will make full use of all information acquired through the
Website that is not in personally identifiable form.
Remember that the information provided by the Website is for
general background purposes and is not intended to be used in connection with,
or as a substitute for, medical diagnosis or treatment by a trained
professional. You should always consult your own physician about any healthcare
questions you may have, especially before trying a new medication, diet,
fitness program, or approach to health care issues.
How You Can Review or Correct Your Personal Information
To change your personal information, simply click on the e-mail link on the
bottom of any screen during the course of completing a survey or respond to an e-mail
we send to you by entering “Change Information” in the subject line and sending
your new information in the body of the e-mail. We encourage you to promptly
update your personal information if it changes.
If for any reason you wish to change your personal information
at a time when you are not competing a survey and do not have access to an
e-mail we have sent you, you can e-mail your new information to Neutrogena at Neutrogena@mediamarkinteractive.com. Enter “Change Information” in the subject
line and send your new information in the body of the e-mail.
Opt-Out Procedures
You may always opt-out of receiving communications from us. To not receive
future e-mail communications from Neutrogenapanel.com, please send an e-mail to
Neutrogena@mediamarkinteractive.com
and enter “Opt Out” in the Subject line.
We will remove you from the Neutrogena Panel e-mail list.
Security of Information
You can be assured that personal information collected through the Website is
secure and is maintained in a manner consistent with current industry
standards. The importance of security for all personal information associated
with our subscribers is of utmost concern to us. Your personal information is
protected in several ways. Your personal information resides on a secure server
that only selected Neutrogena and contractors have access to via password. In
order to most efficiently serve you, credit card transactions and order
fulfillment are handled by established third-party banking, processing agents
and distribution institutions. They receive the information needed to verify
and authorize your credit card or other payment information and to process and ship
your order.
Unfortunately, no data transmission over the internet or any
wireless network can be guaranteed to be 100% secure. As a result, while we
strive to protect your personal information, you acknowledge that: (a) there
are security and privacy limitations of the internet which are beyond our
control; (b) the security, integrity, and privacy of any and all information
and data exchanged between you and us through this Website cannot be
guaranteed; and (c) any such information and data may be viewed or tampered
with in transit by a third party. Moreover, where you use passwords, ID
numbers, or other special access features on this Website, it is your
responsibility to safeguard them.
Passive Information Collection
As you navigate through a website, certain information can be passively
collected (that is, gathered without your actively providing the information)
using various technologies and means, such as Internet Protocol addresses,
cookies, Internet tags, and navigational data collection.
This Website may use Internet Protocol (IP) addresses. An IP
Address is a number assigned to your computer by your Internet service provider
so you can access the Internet and is generally considered to be non-personally
identifiable information, because in most cases an IP address is dynamic
(changing each time you connect to the Internet), rather than static (unique to
a particular user's computer). We use your IP address to diagnose problems with
our server, report aggregate information, determine the fastest route for your
computer to use in connecting to our Website, and administer and improve
services to our consumers.
A "cookie" is a bit of information that a website
sends to your web browser that helps the site remember information about you
and your preferences.
"Session cookies" are temporary bits of information
that are erased once you exit your web browser window or otherwise turn your
computer off. Session cookies are used to improve navigation on websites and to
collect aggregate statistical information. This Website uses session cookies.
"Persistent cookies" are more permanent bits of
information that are placed on the hard drive of your computer and stay there
unless you delete the cookie. Persistent cookies store information on your
computer for a number of purposes, such as retrieving certain information you
have previously provided (e.g., username), helping to determine what areas of
the website visitors find most valuable, and customizing the website based on
your preferences. This Website uses persistent cookies.
"Internet tags" (also known as single-pixel GIFs,
clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell
the website server information such as the IP address and browser type related
to the visitor's computer. This Website uses Internet tags.
"Navigational data" ("log files,"
"server logs," and "clickstream" data) and "Internet
Tags" are used for system management, to improve the content of the site,
market research purposes, and to communicate information to visitors. This
Website uses navigational data.
Links
This Website may contain links to websites of third parties not affiliated with
Neutrogena. This Privacy Policy will not apply to these third-party websites
and Neutrogena is not responsible for the privacy practices or the content on
any of these other websites, even where these third-party sites indicate a
special relationship or "partnership" with Neutrogena. Neutrogena
does not disclose personally identifiable information to those responsible for the
linked sites. The linked sites, however, may collect personal information from
you when you link to their site. This collecting of information is not subject
to the control of Neutrogena. To ensure protection of your privacy, always
review the privacy policies of the sites you visit by linking from this
Website.
Safe Harbor Privacy Policy
Neutrogena Corporation has certified to the Safe Harbor Agreement with respect to personal
data for human resource activities and clinical operations from countries in
the European Union.
Changes to This Privacy Policy
This Privacy Policy may change over time. Neutrogena will notify you by e-mail
to the e-mail address associated with your account whenever we make any
substantive changes to this Privacy Policy. If you do not accept the changed
version (for example, if you do not approve of a different way that we intend
to use personal information) you may let us know by letter or e-mail. If you do
not respond with any objections, we will assume that you consent to changes in
the Privacy Policy. Changes will not apply retroactively to personal
information that was collected before the changes to the Privacy Policy, except
as may be required by law.
How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the
information practices of the Website, please contact us as follows:
Neutrogena Corporation
Attention: Consumer Affairs
199 Grandview Rd.
Skillman, NJ 08558
800-582-4048
neutrogena@cpcus.jnj.com
Effective Date: December 8, 2008